Adecco US Onsite Manager

4 weeks ago

Cambridge, Massachusetts, United States Adecco. Full time
About this role

The Onsite Manager is the primary client contact for our Adecco programs and the initial escalation point for any client questions and concerns. Through cooperation, ingenuity, and teamwork, the Onsite Manager is responsible for aligning themselves with our client's business objectives and creating a collaborative partnership.

The Onsite Manager is fully accountable for the strategic, long-term evolution of the client program, including the overall direction and operational management of all business activities. Through the direction of daily recruitment/fulfillment activities, measurements against established KPIs, and the development of collaborative energies. The Onsite Manager will be integral in positioning their teams and programs for continued success.

Key Responsibilities
  • Create and develop effective working relationships with key client contacts (e.g., HR, Operations) to foster business growth and understand each client's unique needs.
  • Achieve and maintain high levels of client satisfaction – exhibited through client surveys and business reviews.
  • Establishes and maintains a network of industry contacts through participation in professional/trade associations and other professional networking organizations.
  • Prepare and present a monthly/quarterly business/performance review to the vertical Director and/or VP [QBR & QPR].
  • Adopt and demonstrate the Group's and client's core values in the delivery of client-centric service.
  • Responsible for retention of individual clients while maximizing fill rate, time to fill, and ensuring high NPS scores.
  • Serve as a Brand Ambassador and participate in Thought Leadership activities that build Adecco's reputation as the most admired workforce solutions partner.
  • Ability to price and sell services (conversions, temporary and perm placement business).
  • Builds and maintains knowledge of target industries, clients, roles, market share, and competition by communicating our value proposition.
  • Continuously strive for innovation through enhanced processes, policies, and procedures – while meeting established KPIs and SLAs.
  • Establish a plan to grow and retain existing accounts and newly developed clients.
  • Compose reporting and interpret data and trends.
  • Maintain general knowledge of the Adecco Group's service portfolio and be able to price and sell services (conversions, temporary and perm placement business).
  • Obtain a clear understanding of the client's business, staffing needs, culture, and program expectations.
  • Serve as an escalation point for Client, Procurement, Operations, and HR Managers to discuss issues or requests involving the client program and associates.
  • Ensure all agreed-upon client requirements (both operational and contractual) are completed and in line with agreed SLA targets.
  • Ensure proper credit references are obtained, and client credit limits are established according to guidelines.
  • Gain a complete understanding of the TOM and utilize it as a resource to strengthen the Adecco/client relationship.
  • Partners with clients to define strategic objectives and hiring needs.
Requirements

A high school diploma or equivalent and 5+ years of relevant work experience. A minimum of two to five years of managerial/supervisory experience in the service provider industry is preferred. Must have a proven track record – measured by customer satisfaction service levels, increased responsibilities, and successful working relationships with colleagues and management. Successful track record of increased customer service levels and satisfaction, enhanced scope of responsibilities, and working relationships with colleagues/management.

  • Effective written and verbal communication skills – both in a one-on-one and group setting.
  • Ability to build and maintain strong client relationships and networks.
  • Ability to successfully manage a recruitment team in a fast-paced environment.
  • Excellent organizational, prioritization, and multi-tasking skills.
  • Adept at establishing and managing KPIs and SLAs.
  • Demonstrated ability to build and maintain strong client relationships and networks.
  • In-depth knowledge of current recruiting practices compliant with federal and state laws and Company policies.
  • Proficiency in MS Office (Word, Excel & PowerPoint) and ability to learn new software are required.
  • Ability to develop and implement policies, procedures, goals, and objectives.
  • Ability to strategically plan and serve as a catalyst for organizational change, cultivate a shared vision with others and motivate them to transfer vision into action.

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