Hotel Team Member

4 weeks ago


Lake City, South Carolina, United States Strand Hospitality Services Full time

Company Overview

The Inn at the Crossroads, a Strand Hospitality managed hotel, offers a dynamic and supportive work environment. Our team is dedicated to delivering exceptional customer experiences and cultivating lasting relationships with our guests.

Estimated Salary

$40,000 - $55,000 per year, depending on experience.

Job Description

The Hotel Team Member, also known as a Customer Experience Specialist, plays a vital role in maintaining a clean and pleasant environment for our guests. This position requires a high level of attention to detail and a commitment to providing exceptional customer service.

Responsibilities

The Hotel Team Member's responsibilities include:

  • Guest Services

    • Greet and welcome guests, offering assistance and responding to their needs in a prompt and courteous manner.
  • Cleaning and Housekeeping

    • Maintain the cleanliness and appearance of guest accommodations and public spaces.
  • Assisting Other Departments

    • Assist other departments in various duties as needed, based on the hotel's requirements.

Required Skills and Qualifications

The ideal candidate will possess:

  • Attention to Detail

    • A high level of attention to detail, ensuring a clean and pleasant environment for our guests.
  • Excellent Communication Skills

    • Effective communication skills, enabling the team member to interact with guests and colleagues in a positive and professional manner.
  • Ability to Work in a Fast-Paced Environment

    • The ability to work in a fast-paced environment, adapting to changing situations and priorities.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive Salary

    • A competitive salary, reflecting your experience and qualifications.
  • 401(k) Plan

    • Participation in a 401(k) plan, with a company match of up to 4% of your annual income.
  • Life Insurance

    • A life insurance policy, providing financial security for you and your loved ones.
  • Hotel Discounts

    • Discounts on hotel stays, as well as access to exclusive offers and promotions.

Work Environment

The Hotel Team Member will work in a fast-paced hotel environment, interacting with guests and colleagues throughout the day. The role requires frequent standing, walking, and bending, as well as the ability to lift up to 50 pounds and push/pull up to 100 pounds. Regular breaks are provided to ensure the team member's comfort and well-being.

Company Values

At Strand Hospitality Services, we value:

  • Respect

    • Treating others with respect and dignity.
  • Adaptability

    • Embracing change and adapting to new situations.
  • Service

    • Providing exceptional service to our guests and colleagues.
  • Accountability

    • Taking ownership of our actions and responsibilities.
  • Unity

    • Working together as a team to achieve our goals.
  • Dedication

    • Demonstrating a commitment to excellence and continuous improvement.

Core Competencies

The Hotel Team Member will possess:

  • Quality of Cleanliness

    • A high level of attention to detail, ensuring a clean and pleasant environment for our guests.
  • Efficiency/Production

    • The ability to work efficiently and effectively, completing tasks in a timely manner.
  • Friendliness/Helpfulness

    • A friendly and helpful demeanor, providing exceptional service to our guests.
  • Guest Satisfaction

    • A focus on guest satisfaction, ensuring a positive experience for every guest.
  • Initiative

    • A proactive approach, taking initiative to resolve issues and improve processes.

This is not an employment contract.

Strand Hospitality Services is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from candidates of all backgrounds and perspectives.



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