Product Support Representative

4 weeks ago

Calvert City, Kentucky, United States Rudd Equipment Full time
Job Title: Product Support Representative

Job Summary: We are seeking a highly skilled Product Support Representative to join our team at Rudd Equipment Company, Inc. The successful candidate will be responsible for promoting parts and service sales within an assigned territory and acting as a liaison between customers and our Parts Manager and/or Service Manager.

Key Responsibilities:

  • Promote and sell parts and services to customers
  • Increase parts and service sales to all customers, with a focus on accounts with which we do not have a strong or recent sales history
  • Call on customers at the time of purchase or rental to provide needed information
  • Discuss customer concerns and/or complaints relative to parts/service and work with the Parts/Service Manager to resolve problems
  • Review all manufacturer service bulletins and product improvements and discuss with Manager(s)
  • Provide technical, pricing, and available information relative to improvements
  • Call on customers to follow-up after service department repairs to ensure customer satisfaction
  • Participate in customer outings, association gatherings, exhibits, and demonstrations
  • Provide superior customer service and promote a positive professional image
  • Train customers on the proper use of parts manuals, microfiche, etc.
  • Plan an itinerary for each day and prepare for each sales call by reviewing the items to be discussed and promoted
  • Complete sales call reports daily and submit on a weekly basis
  • Responsible to contact branch office three times each day to maintain communication
  • Maintain current customer file with all information requested by management and provide updated information
  • Update the Company equipment population list through discussions with customers about equipment sold, scrapped, or purchased from other new or used equipment sources
  • Submit all viable leads to the Equipment Department

Requirements:

  • High School diploma or equivalent required
  • Associates degree or some college is desired
  • Previous sales experience a plus
  • Excellent communication skills (written and verbal) and great interpersonal skills
  • Ability to get along with diverse personalities in a tactful, mature, and flexible manner
  • Must be able to remain calm under pressure
  • Must be able to communicate both in verbal and written tasks to the department as well as customers
  • Must have computer and data entry skills
  • Experience with Microsoft Windows, Word, Excel, and Power Point

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computer, phone, photocopier, filing cabinets, and fax machines. Travel may be required on occasion as needed.

Position Type and Expected Hours of Work: This is a full-time, exempt position. Normal days of work are Monday through Friday 8:00 a.m. to 5:00 p.m.

EEO/AAP Statement: Rudd Equipment Company, Inc. is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Incumbent or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

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