Customer Service Representative
3 weeks ago
Job Title: Customer Service Representative - Mission Critical Support
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at CoSolutions. As a Customer Service Representative, you will be responsible for providing timely and courteous service desk phone support to Navy sailors, recruits, reservists, retirees, and their families.
Responsibilities:
- Receive, investigate, and resolve customer inquiries originating from phone, e-fax, email, chat, and other communications channels.
- Provide courteous and timely customer service as required based on customer request.
- Research solutions to customer issues and/or escalate issues to next level as required.
- Open new end-user tickets; document interactions and problem resolutions; and close resolved tickets in ticketing system.
Requirements:
- Ability to obtain Secret or Active Secret (Interim or higher) clearance.
- Minimum four (4) years work experience OR three (3) years with Associate degree OR two (2) years with Bachelor's degree.
- Experience in customer service / customer support role (i.e., Help Desk, Service Desk Rep, Greeter, etc.) or experience responding to requests for information.
- Excellent oral and written communication skills in order to effectively communicate with others and explain complex actions or solutions if necessary.
- Ability to multi-task in a fast-paced work environment.
- Attention to detail.
- Excellent time management skills.
About CoSolutions:
CoSolutions is an award-winning, experienced, and dedicated team of federal contractor professionals specializing in IT, software engineering, cyber IT, intelligence support, customer service, and mission-critical training. We provide mission-critical 24/7/365 support to our federal agency customers worldwide and maintain a high-quality staff of cleared and credentialed technical SMEs.
We are proud of our consistent, outstanding Glassdoor reviews from current and former employees. Our employee benefits are comprehensive, competitive, and are a highly touted part of our total compensation package. Benefits include medical, dental, vacation/sick/other paid leave, paid holidays with floating options, vision, Flex Spending Accounts (FSAs), life insurance & AD&D, 401K with employer matching and immediate vesting, access to eLearning, training & education reimbursement, referral bonuses, and additional voluntary benefits such as pet, accident, and cancer insurance as well as LegalShield / IDShield.
CoSolutions is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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