Pet Care Ambassador
3 days ago
At Destination Pet LLC, we are dedicated to creating a connected care network of trustworthy partners who bring creative innovation every day.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Heritage Pet. The successful candidate will provide exceptional customer service, support the mission and values of Destination Pet, and promote our services and products to prospective customers.
Key Responsibilities:- Supports the Mission, Vision, and Values of Destination Pet.
- Sells the services and products of the facility to prospective customers.
- Tours prospective clients and visitors through the facility.
- Answers the telephone, receives, and provides appropriate information according to established procedures.
- Welcome and register pet guests, ensuring they have up-to-date vaccination records.
- Responsible for cash management, including accepting cash, check, and credit card payments for services and end-of-day cash drawer balance.
- Explain company and facility policies to customers in a positive manner.
- Respond to customer complaints in a professional, courteous manner and act to satisfactorily resolve the problem; elevate to supervisor as needed.
- Escort pet guests to/from their enclosure and provide water as needed.
- Operate the Point-of-Sale system.
- Maintain the appearance and cleanliness of the lobby and other public areas.
- Complete all required training and attend training sessions as needed/assigned.
- High School Graduate or Equivalent.
- Minimum of 1-year experience in a customer service role or retail sales experience.
- Ability to resolve problems quickly and professionally.
- Strong communication and interpersonal skills.
- Customer Service experience a plus.
- Excellent telephone skills.
- Proficient in utilizing a multi-line phone system and computer system.
- Displays a professional manner at all times.
- Available to work evenings, weekends, and holidays.
- Frequently lift 40 pounds.
- Stand, walk, and climb stairs frequently.
- Handle dogs on leashes.
- Work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.
$16 - $17/hour (DOE)
We are committed to equal employment opportunities and providing a workplace that is bursting with diversity and inclusivity.
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