Banking Relationship Expert

3 days ago


Nashville, Tennessee, United States Bank OZK Full time

We are seeking a highly skilled Banking Relationship Expert to join our team at Bank OZK. This is an exciting opportunity for individuals who possess excellent customer service skills and experience in retail banking.

In this role, you will be responsible for building professional relationships with customers and providing sales leadership and coaching to team members. You will utilize your knowledge of consumer and small business banking products and services to help our customers meet their financial needs and goals.

Our successful team members perform the following responsibilities every day:

  • Engage customers in meaningful conversations regarding their financial needs and goals, identifying consumer and small business products, services, and digital solutions, including deposits, loans, business online banking, mobile applications, and treasury and merchant services, to meet those needs
  • Open and service complex small business and personal, consumer accounts
  • Conduct outbound sales calls and teleconsulting
  • Model banking center lobby leadership
  • Proactively serve as a role model for client service and consumer banking team members and coach sales activities, including opportunity spotting/referrals, joint selling, outbound calling, and lobby management
  • Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible

The ideal candidate will have a high school diploma or equivalent required; bachelor degree preferred, 1+ year retail customer service and/or sales experience required, knowledge of business and consumer products required, and knowledge of experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred.

This is a full-time position, offering a competitive salary range between $60,000 - $80,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, vision, 401(k) matching, paid time off, and opportunities for career growth and development.

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a member of our team, you will have the opportunity to work with a talented group of professionals who are dedicated to helping our customers succeed financially.



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