Customer Service and Sales Representative

5 days ago


Santa Monica, California, United States Equinox Fitness Club Full time

About Us: Equinox Group is a high-growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it.

Our Story: At Equinox, we believe everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don't settle for the status quo. We sweat the details . We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results.

About the Role: As a Retail Shop Associate, you will play a key role in delivering this experience and helping us achieve our vision. You will be responsible for providing exceptional customer service, maintaining knowledge of all club and shop services, programs, and products, and assisting with operational tasks to ensure maximum productivity and compliance with company policies and procedures.

Responsibilities:

  • Achieve assigned monthly sales goals and maintain knowledge of all club and shop services, programs, and products
  • Ensure an unparalleled customer experience for all visitors to The Shop and to Equinox
  • Maintain excellent housekeeping and organizational standards on sales floors, at cash wraps, and in stockrooms
  • Build effective relationships and partnerships with fellow employees, colleagues, supervisors, and clients

Requirements: To successfully perform in this role, the individual should meet the following minimum requirements and qualifications:

  • The ability to take direction
  • Experience in a customer service business; preferably in retail
  • Hardworking and diligent, possessing both honesty and personal integrity
  • Excellent time management, organizational, problem-solving, and communication skills

Benefits: As a member of the Equinox team, you will receive competitive salary, benefits, and industry-leading commission opportunities for club employees, complimentary Club membership, perks, and incentives with our products and services, including Personal Training, Pilates, Spa, and Shop.

Salary: $16.90 per hour, based on location and experience.



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