Care Manager Assistant
4 weeks ago
Visiting Angels is seeking a compassionate and organized Assistant Client Care Manager to join our team in Farmington, NM. This role is responsible for coordinating services between clients and caregivers, ensuring continuity of care and meeting the needs of our clients.
Key Responsibilities:
- Answer phone calls and respond to client inquiries.
- Maintain accurate and timely data entry for schedules and care recipient information.
- Copy and file relevant care recipient documentation.
- Participate in caregiver staff evaluations.
- Recognize and reward good job performance.
- Maintain professional relationships with clients and employees, ensuring confidentiality.
- Independently resolve client or caregiver complaints.
- Communicate matters to the Care Director or Chief Operating Officer.
- Communicate and reinforce Visiting Angels' policies and procedures.
- Be available on-call evenings and weekends as directed.
Requirements:
- Proficiency in Microsoft Office applications, scheduling systems, and healthcare industry software.
- Excellent communication and listening skills.
- Ability to remain flexible and resilient in a fast-paced environment.
- Strong organizational and time management skills.
- Ability to work independently with minimal supervision.
- U.S. citizenship or valid Alien Work Permit.
Visiting Angels is an Equal Opportunity Employer and follows all CDC safety protocols regarding Covid-19.
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