Hospitality Services Coordinator

7 days ago


Fort Wayne, Indiana, United States ZMC Hotels Full time
Company Overview: ZMC Hotels is dedicated to providing exceptional hospitality services to our employees and guests. We offer a dynamic work environment with opportunities for growth and development.

We are seeking a highly organized and customer-focused Front Desk Agent to join our team. This role is ideal for individuals who enjoy working in a fast-paced environment and providing top-notch service to our guests.

Job Summary: As a Front Desk Agent, you will be responsible for ensuring that all guests receive efficient and courteous service. This includes addressing guest concerns, maintaining room inventory status, and supervising the activities of the bell staff.

Responsibilities:
  • Provide exceptional customer service to all guests, ensuring that their needs are met and exceeded.
  • Address guest concerns and ensure follow-up is complete.
  • Maintain accurate records of room inventory status and communicate with the housekeeping team to achieve optimal levels of revenue while maintaining high levels of guest expectations.
  • Supervise the activities and service levels of the bell staff to ensure efficient and friendly guest interactions.

Qualifications:
  • Highly organized and able to multitask in a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Basic computational ability and basic computer skills.
  • Ability to work in a team environment and act as a leader when necessary.

Benefits/Perks:
  • Medical, dental, and vision options for full-time employees.
  • Paid time off and 401(k) for full-time employees.
  • Discounts on hotels across the country, including franchise rates at all hotels within the same brand.


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