E-Discovery Support Professional

1 week ago


Pittsburgh, Pennsylvania, United States PNC Bank NA Full time
Job Summary

We are seeking a highly skilled E-Discovery Support Professional to join our team at PNC Bank NA. As an E-Discovery Support Specialist, you will play a critical role in leading our operational support service and ensuring the performance of key risk indicators.

About Us

PNC Bank NA is a leading financial institution committed to providing exceptional customer experiences. Our employees take pride in upholding our reputation, and we expect our team members to be customer-focused, risk-aware, and dedicated to excellence.

Key Responsibilities
  • Leverage your expertise to lead critical operational support services, ensuring performance and risk indicators meet or exceed expectations.
  • Develop and oversee process performance measurements, implementing business impact assessments and communicating results to senior management.
  • Monitor production workflow, assist team members with complex escalation issues, and identify opportunities for improvement.
  • Maintain compliance with policies, procedures, and regulatory standards, resolving exceptions and driving risk mitigation activities.
Requirements
  • A university/college degree, with 3+ years of relevant industry experience.
  • Certifications are often desired; in lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.
  • Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy, attention to detail, business process design, decision-making, and effective communication.
Benefits

PNC offers a comprehensive benefits package to help meet your needs now and in the future, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, and a 401(k) plan with company match.



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