Automotive Sales and Service Representative

1 day ago

Minneapolis, Minnesota, United States TGK Automotive Full time
{"title": "Sales and Service Advisor", "description": "Join Our Team as a Sales and Service Advisor

TGK Automotive Specialists is a locally-owned business that has been serving our clients with honesty and integrity since 2007. We pride ourselves on maintaining the highest level of repair and service at a fair price, while being devoted to client satisfaction.

We are currently seeking a Sales and Service Advisor to join our team. As the face of our shop and the client's main point of contact, you will be responsible for advising clients, building long-standing relationships, and providing a 5-star experience.

Key Responsibilities:

  • Promptly greet customers in a professional and courteous manner, both in person and on the telephone.
  • Listen to and thoroughly document customer's concerns, inspect vehicle, and refer to service history to accurately identify and verify customer's service needs.
  • Recommend services according to appropriate level of knowledge, clearly communicate any additional recommendations from the Automotive Technician to the customer, and properly document all recommendations in customer file.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer, and provide customer with updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.

Requirements:

  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is helpful, but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a valid driver's license, or obtain a valid driver's license within 30 days of hire date.
  • Ability to work a minimum of five days, Monday-Friday.

TGK Automotive Specialists provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.", "company": "TGK Automotive Specialists"}

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