Desktop Support Specialist

2 days ago


Clearwater, United States Apex Systems Full time

Job Summary

We are seeking a skilled Desktop Support Specialist to join our team at Apex Systems. As a key member of our IT team, you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.

Key Responsibilities

  • Maintain and upgrade hardware and software systems, ensuring optimal performance and efficiency.
  • Support and maintain user account information, including rights, security, and systems groups.
  • Provide technical support and training to employees, identifying and analyzing product failures, and ordering and replacing parts as needed.
  • Resolve network connection issues, tracing network connections back to network switches.
  • Evaluate and escalate problems and issues to a higher level of support when necessary.
  • Interact with customers, responding to routine technical questions and requests for information.
  • Perform deskside support, including hardware repair, troubleshooting of hardware and software images, and IMAC tasks.

Requirements

  • 3-6 years of experience supporting PC hardware and software.
  • Comfortability providing hands-on support for server and network systems is a plus.
  • Experience supporting mobile data plans, mobile networks, and devices is a plus.
  • A+ certification is a plus.


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