Patient Access Representative

7 hours ago


Christiansburg, Virginia, United States Ensemble Health Partners Full time
Job Title: Patient Access Specialist

We are seeking a highly skilled Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient flow of patient information and services.

Job Summary:

The Patient Access Specialist is responsible for performing admitting duties for all patients admitted for services at the hospital. This includes assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.

Key Responsibilities:
  • Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
  • Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
  • Patient Access staff will be held accountable for point of service goals as assigned.
  • Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected.
  • Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits.
  • The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness's name.
  • Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code.
Requirements:
  • 1+ years of customer service experience.
  • High School Diploma/GED Required.
  • CRCR Required within 9 months of hire (Company Paid).
About Ensemble Health Partners:

We are an award-winning company that values our associates and provides a comprehensive benefits package, opportunities for growth and development, and a culture that prioritizes collaboration, innovation, and compassion. We are committed to empowering our associates to thrive and make a meaningful impact in the lives of our patients and communities.

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional patient care and are looking for a rewarding career opportunity, we encourage you to apply.



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