Receptionist - Public Point of Contact

3 weeks ago

Sacramento, California, United States Shingle Springs Rancheria Full time
Job Summary

The Receptionist serves as the primary public point of contact for the Shingle Springs Rancheria local office staff, handling telephone and in-person reception duties. This role provides day-to-day clerical and support services to TANF site staff, collaborating with other TANF staff to ensure timely completion of tasks.

Key Responsibilities
  1. Telephone and Reception Duties: Answer multi-line telephones, route messages in a timely and accurate manner, and coordinate break telephone coverage.
  2. Guest Services: Receive guests of TANF Site in a polite, friendly, and helpful manner, responding to inquiries regarding TANF procedures and services.
  3. Document Management: Receive information and documents on behalf of the site, ensuring they are routed in a timely and accurate manner.
  4. Clerical and Administrative Support: Provide clerical and administrative support in a collaborative setting to ensure efficient, accurate, and timely completion of assigned duties.
  5. Database Maintenance: Assist in maintenance of site database(s), including data entry, as needed.
  6. Mail Management: Perform mail management, including routing, stamping, and logging incoming and outgoing bulk mail and electronic mail.
  7. Office Equipment Operation: Operate office equipment such as computer, scanner, calculator, copier, and fax.
  8. Communication and Scheduling: Facilitate on-going communication between staff members, including location of personnel on a day-to-day basis, and assist in scheduling locations for staff meeting needs.
  9. Client Support: Support Family Advocates and Site Managers in planning and implementing client activities and events.
  10. Teamwork and Confidentiality: Work collaboratively with co-workers and other staff in a team environment, maintaining confidentiality and adhering to the highest standards.
Requirements
  1. Education: High School Diploma/GED is required.
  2. Experience: One (1) year of demonstrated work experience in an office clerical and/or administrative support position, using Microsoft Office (including Outlook).
  3. Knowledge and Skills: Knowledge of principles and methods of public and business administration, office management principles, practices, and procedures, and the ability to think clearly and analyze problems of organization and management to take effective action.
  4. Communication and Interpersonal Skills: Good written and verbal communications skills, including composing/editing, and the ability to handle sensitive materials, issues, and confidential assignments with tact and diplomacy.
  5. Flexibility: Ability to work flexible hours, including evenings and/or weekends.
Additional Requirements

The successful candidate will be required to undergo a drug screening and background check prior to being hired. Confidentiality is an absolute requirement for this position, and failure to maintain confidentiality will result in immediate termination.

Preference in hiring is given to either the most qualified applicant or a Native American candidate who meets the minimum qualifications. When two (2) or more Native American candidates have comparable qualifications, the following order of preference shall apply: (1) Members of Shingle Springs Band of Miwok Indians; (2) Spouses or domestic partners (certified through Tribal Court) of members of Shingle Springs Band of Miwok Indians; (3) Parents of children of the Shingle Springs Band of Miwok Indians; (4) All other documented Native Americans; (5) All other applicants in accordance with Title 25, U.S. Code, Section 472 and 473.

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