Level 2 Technical Specialist
4 weeks ago
Technical Support Role
We are seeking a skilled Level 2 Technical Specialist to provide onsite support to internal or external customers in resolving complex or escalated technology issues.
Key Responsibilities:
- Ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones, and/or printers.
- Diagnose mechanical, hardware, software, and systems failures, using established procedures.
- Perform service, repair, and/or installation of computer products including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking.
- Consistently provide and update notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues.
- Communicate with customers at all levels of technical and non-technical skill sets.
Requirements:
- Bachelor's degree preferred or minimum 4+ years of experience in a related field.
- Recent experience supporting both a Windows and Mac environment required.
- Desktop and/or Infrastructure support experience.
- Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools is required.
- Working knowledge of the Microsoft Office application suite including MS Outlook.
- Must have excellent communication and troubleshooting ability.
Preferred Skills:
- Apple MAC Certifications, Microsoft Certification Program Certifications, CompTIA Server+, CompTIA Network+.
- ServiceNow ticketing experience.
Compensation:
$37.00 - $40.00 per hour.
Benefits:
We offer a comprehensive benefit package that you can elect into, including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurance Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
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