Level 2 Technical Specialist

4 weeks ago


New York, New York, United States eXcell Full time

Technical Support Role

We are seeking a skilled Level 2 Technical Specialist to provide onsite support to internal or external customers in resolving complex or escalated technology issues.

Key Responsibilities:

  • Ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones, and/or printers.
  • Diagnose mechanical, hardware, software, and systems failures, using established procedures.
  • Perform service, repair, and/or installation of computer products including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking.
  • Consistently provide and update notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues.
  • Communicate with customers at all levels of technical and non-technical skill sets.

Requirements:

  • Bachelor's degree preferred or minimum 4+ years of experience in a related field.
  • Recent experience supporting both a Windows and Mac environment required.
  • Desktop and/or Infrastructure support experience.
  • Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools is required.
  • Working knowledge of the Microsoft Office application suite including MS Outlook.
  • Must have excellent communication and troubleshooting ability.

Preferred Skills:

  • Apple MAC Certifications, Microsoft Certification Program Certifications, CompTIA Server+, CompTIA Network+.
  • ServiceNow ticketing experience.

Compensation:

$37.00 - $40.00 per hour.

Benefits:

We offer a comprehensive benefit package that you can elect into, including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurance Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.



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