Conversational Experience Designer

7 days ago


Hamtramck, Michigan, United States Rocket Mortgage Full time

Company Overview

Rocket Mortgage, a Detroit-based company founded in 1985, aims to Help Everyone Home. We offer various home loan options, tools, and resources to empower our clients in achieving their homeownership dreams. As an innovator in the mortgage industry, we strive to create exceptional experiences for our clients from beginning to end.

Salary

We offer an estimated annual salary of $65,000 to $85,000 based on experience and qualifications, plus additional benefits that will help you live your best life.

Job Description

As a Conversational Experience Designer, you'll play a crucial role in conceptualizing, illustrating, building, and delivering innovative conversational and natural language interaction experiences. You'll gain priceless hands-on experience learning how it feels to be in the workplace, become a valuable member of our team, and help define the future of interacting with digital financial services through conversation.

About the Role

  • Create dialogs, flow diagrams, prototypes, and other artifacts to effectively communicate interactions and design ideas
  • Collaborate with product, engineering, and research teams to solve complex problems and create exceptional experiences
  • Identify and propose solutions to user problems or new opportunities
  • Give and solicit feedback from other designers
  • Self-directed approach through every phase of the product development lifecycle, from discovery and brainstorming to delivery and analysis
  • Advocate for conversational design across all of Rocket

Required Skills and Qualifications

  • Demonstrated ability to use industry-standard design and prototyping tools to create low- and high-fidelity designs and define the work, such as VoiceFlow or Figma
  • Knowledge of the design decision-making process and how to incorporate data and key findings into designs

Benefits

We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. Our team members fuel our strategy, innovation, and growth, so we ensure the health and well-being of not just you, but your family, too. Check out our full list of benefits and perks.

About Us

Rocket Mortgage is known for being insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits, and the chance to work with leading industry professionals.



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