Senior Customer Onboarding Specialist

1 week ago


Ohio City, Ohio, United States LexisNexis Full time
About the Role

As a Senior Customer Onboarding Specialist, you will be responsible for ensuring a seamless transition of new Large Law firm customers to LexisNexis. For 3-6 months post-close, you will serve as the primary point of contact for all activities.

Key Responsibilities
  • Manage and coordinate new customer onboarding activities
  • Serve as the primary contact for all projects, issues, and opportunities during the customer onboarding process
  • Diagnose and resolve problems using internal resources and tools, business judgment, and experience
  • Initiate escalation processes for unresolved customer problems
  • Create customized onboarding plans and documentation in conjunction with firms
Requirements

To succeed in this role, you should possess:

  • A Juris Doctor or equivalent legal experience
  • Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge
  • Be able to work as part of a team, accomplishing mutual team goals
  • Be able to travel up to 20% of the time
  • Demonstrate experience developing and executing account plans and coordinating key stakeholders to positively impact clients
  • Demonstrate excellent verbal and written communication skills
About Our Company

LX LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by contacting our HR department.

Possible Salary Range: $80,000 - $120,000 per year



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