Customer Service Team Lead

4 days ago


Angleton, Texas, United States Davis Air Conditioning & Heating, Inc Full time
Job Overview

Davis Air Conditioning & Heating, Inc. is seeking a highly skilled Customer Service Team Lead to join our team in Angleton, TX.

Compensation Package

We offer a competitive wage of $52,000 per year, based on a 40-hour workweek and a salary range of $43,200 to $60,800 per year, depending on experience.

About the Role

In this dynamic position, you will lead, inspire, and guide our dedicated customer service team to consistently deliver excellence. You will oversee the dispatch board, ensuring calls are scheduled with precision, and optimizing both customer satisfaction and operational efficiency.

Key Responsibilities
  • Manage and lead a team of customer service representatives
  • Oversee the dispatch board and ensure efficient scheduling of calls
  • Analyze customer feedback and make recommendations for process improvements
Requirements

To be successful in this role, you will need:

  • A minimum of 5 years of dispatching experience
  • A minimum of 5 years of customer service experience
  • A minimum of 3 years of management experience

Excellent customer service and de-escalation skills are preferred.

Company Overview

Davis Air Conditioning & Heating, Inc. has been providing outstanding air conditioning service and home heating repair to Houston homeowners and businesses since 1971. We employ 60 skilled employees and dispatch 30 service trucks, utilizing the latest industry developments to better serve our customers.

Benefits
  • Competitive pay
  • A comprehensive benefits package, including health insurance, dental, vision, and life insurance
  • Paid holidays and vacation time
  • A 401(k) plan


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