Field Operations Manager
1 day ago
The Field Manager is a key role in the construction process, responsible for overseeing the management of field activities and reporting functions associated with the construction of assigned homes in the community. This position requires strong leadership and coordination skills to optimize the effectiveness of TradePartners, ensure compliance with customer satisfaction and quality assurance standards, and maintain a safe work environment.
Key Responsibilities:- Customer Satisfaction: Establish and maintain regular communication with assigned customers, log all conversations, and manage and resolve customer issues in a timely manner.
- Scheduling: Update construction schedules daily, hold TradePartners and suppliers accountable, and ensure homes are next-Trade-ready.
- Quality Assurance: Conduct daily quality inspections, document corrective actions, and follow up to ensure completion of corrective items.
- Options Management: Update options tracking notebooks and files daily, maintain an options posting system, and verify options selection with homeowners.
- Safety and Site Management: Champion the SheaHomes for Active Adults safety program, conduct weekly site safety audits, and ensure all tailgate safety meetings occur.
- TradePartner Management: Ensure complete knowledge of scope of work, complete field purchase order paperwork, and review and approve invoices daily.
- Cost Management: Understand and demonstrate utilization of Perseus for work outside of the scope of work and/or contract, and have knowledge of high-potential litigation deficiencies.
- Earns the respect of team members, TradePartners, and peers.
- Offers constructive input at meetings.
- Proven customer communication skills.
- Self-starter, strong work ethic, and creative thinker.
- Demonstrates ability to mentor Level I superintendents.
- Anticipates and prepares for change.
- Ability to act without supervision.
- Effectively handles difficult situations.
- Encourages participation of others.
- Effectively maintains a clean and professional jobsite and work area.
- Pro-active thinker and experiences very few crisis situations.
- Active participation in process improvement.
- Participates with company mission and vision statements.
- Effectively manages customer expectations (internal and external).
- Demonstrates the ability to share best practices.
- Extensive knowledge in blueprint reading and redline procedures.
- Familiar with off-sites practices and ability to trouble shoot challenges.
- Global awareness of community development.
Shea Homes Active Lifestyle Communities is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
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