Bilingual Pre-Services Coordinator
3 weeks ago
We are seeking a highly skilled Bilingual Pre-Services Specialist to join our team at Universal Health Services, Inc. (UHS). As a key member of our healthcare team, you will be responsible for scheduling and pre-registering patients, as well as collecting co-pays and deductibles.
Key Responsibilities- Perform scheduling, pre-registration, and insurance verification within 24 hours of receipt of reservation/notification for both inpatient and outpatient services.
- Contact physicians to resolve issues regarding prior authorization or referral forms.
- Research patient visit history to ensure compliance with the Medicare 72 hour rule and complete the Medicare Secondary payer questionnaire and ABN as applicable.
- Contact patients in a timely and courteous manner to confirm or obtain missing demographic information, quote/prompt patient payment, and instruct patients on where to present at time of appointment.
- Perform electronic eligibility confirmation utilizing HDX and calling insurances when necessary.
- Work with facility departments and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
- Act as a liaison to the hospital departments in resolving issues and documenting accordingly.
- Implement and follow system downtime procedures when necessary.
- High school diploma or equivalent.
- 1-3 years healthcare experience preferred.
- Strong Microsoft Office skills (Excel, Word, Outlook).
- Customer-focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10-key data entry, and excellent written and oral communication skills are required.
- Familiarity with pre-registration and 1-3 years healthcare business office experience preferred.
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services. With a strong commitment to quality and patient care, UHS has built an impressive record of achievement and performance.
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