IT Desktop Engineer

Job Summary:

The Desktop Infrastructure Specialist will work as part of a team to design, implement, and maintain Carle Health\'s physical and virtual desktop environments. This includes automating software deployment, Windows Updates, and third-party patches, as well as developing and maintaining detailed documentation for imaging and other processes.

Key Responsibilities:

• Maintain the integrity, availability, and uptime of systems both virtual and physical to ensure Carle Health can provide continuous world-class patient care.
• Develop, implement, maintain, and document physical and virtual endpoint infrastructure systems, including endpoint management, patching, encryption, etc.
• Develop, implement, maintain, and document VDI images and ensure functionality of the pools.
• Develop, implement, maintain, and document endpoint images in SCCM as well as MDT.
• Provide documentation to support staff members for deploying images.
• Ensure image consistency and quality, and provide timely response when imaging issues arise.
• Develop, implement, maintain, and document group policies and login scripts as required for endpoint configuration and functionality.
• Develop, implement, maintain, and document application packages to automate software deployment to endpoints.
• Deploy application packages to endpoints, and/or make available in Software Center as requested.
• Develop, implement, maintain, and document third-party patching systems.
• Automate third-party patch deployments to endpoints.
• Develop, implement, maintain, and document Microsoft patch management systems.
• Automate Microsoft patch deployments to endpoints.
• Develop, implement, maintain, and document monitoring and alerting for all infrastructure systems supported by the IT Desktop Engineers.
• Obtain and maintain a strong knowledge of various automation, deployment, management, and reporting tools.
• Keep knowledge current with changing technology.
• Provide third-level support on endpoint issues and serve as a technical resource for IT staff.
• Document and communicate new and updated procedures and standards developed for the endpoints.
• Implement endpoint security configurations and procedures as directed by Cybersecurity, Information Security, and Compliance.
• Work with Customer Support Center, IT Sys Admins, and other relevant staff to develop and maintain standard applications, and operating system configurations.
• Complete work requests, incidents, and projects in an effective and timely manner.

About Carle Health:

Carle Health is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee\'s Form I-9 to confirm work authorization.

Effective September 20, 2021, the COVID-19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.