Customer Service Representative

5 days ago


Lebanon, New Hampshire, United States D-H Lebanon-MHMH Full time

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at D-H Lebanon-MHMH in Lebanon, NH. This is a part-time position with a competitive salary range of $35,000-$45,000 per year, depending on experience.

Job Responsibilities:

  • Answer and direct calls in a timely and professional manner using standardized greetings and telephone etiquette.
  • Solicit information from callers to determine the nature and urgency of their call, referring or responding accordingly.
  • Provide general information and answer questions from external users in a prompt and courteous manner.
  • Interact with individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
  • Demonstrate proficient computer and telephone/paging skills.
  • Maintain a pleasant and helpful demeanor and consistently demonstrate a professional attitude toward all internal users and external customers.
  • Respond efficiently and accurately to emergency codes following designated procedures.
  • Perform other duties as required or assigned.

Requirements:

  • High School Diploma or Equivalent
  • One (1) year working in a telephone-based customer service role, preferably in a healthcare environment.
  • Must be able to use computer/phone for extended periods of time.
  • Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
  • Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team.
  • Demonstrated initiative and self-accountability with exceptional organizational and time management skills.

About Dartmouth Health:

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. We welcome applications from diverse candidates and offer a comprehensive benefits package.



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