Service Now Developer

4 weeks ago

Étreux, Hauts-de-France, United States Wellington Management Company, LLP Full time
About the Role

The Wellington Management Company, LLP is seeking a highly skilled Service Now Developer & Systems Integrator to join our Identity & Access Governance (IAG) program. The successful candidate will be responsible for leading the development of the IAG User Interface in Service Now Catalogs visualized in Employee Service Centre. This role requires a strong understanding of Service Now fundamentals, including experience with Employee Service Centre (ESC), Service Portal, IT Service Management (ITSM), Integration HUB, and Automation Testing Framework (ATF).

The ideal candidate will have 5+ years of combined experience on ServiceNow software development, with a strong focus on Service Portal development, ESC, Service Catalog development, REST based integrations with external tools and Remote tables-based architecture. Additionally, the candidate should have extensive experience at integrating ServiceNow with other programs, web services, databases, and APIs.

The Service Now Developer & Systems Integrator will work closely with the IAG team to understand changes in IAG Software/APIs that may impact the Service Now Front End, ensuring no outages are experienced. The role will also involve maintaining accurate & up to date design playbooks, update sets, operating procedures, training material for IAG Administrators in Service Now.

The successful candidate will be based in Needham, MA, and will be part of a global matrix team across 3 offices - London, Boston, and Needham. If you are a skilled Service Now developer with a passion for delivering high-quality solutions, we encourage you to apply for this exciting opportunity.

Skillset Must Haves
  • Service Now Fundamentals - Strong ServiceNow hands on development experience
    • Experience on ServiceNow applications like Employee Service Centre (ESC), Service Portal, IT Service Management (ITSM), Integration HUB, and Automation Testing Framework (ATF)
    • 5+ years of combined experience on ServiceNow software development.
    • Must have demonstrated experience in Service Portal development, ESC, Service Catalog development, REST based integrations with external tools and Remote tables-based architecture.
  • Integration Skills: ServiceNow is integrated with various systems and tools. Candidates should have extensive experience at integrating ServiceNow with other programs, web services, databases, and APIs.
  • PowerShell skills to support and extend the integrations with AD, CyberArk and HashiVault - Candidate must have experience of PowerShell to support and extend existing integration with PowerShell and other systems using ServiceNow PowerShell spoke architecture.
  • Automated Testing: Build automated test patterns to ensure solutions hosted in Service Now do not break with Service Now or Integrated Vendor upgrades.
  • Problem-Solving Abilities: Skilled to manage the development & implementation of complex business requirements & troubleshoot/resolve issues in a timely manner.
  • Excellent interpersonal, written, and verbal communication skills with the ability to partner with teams who use Service Now solutions to turn business requirements into functional specifications, design & implementation.
  • Nice to have
    • Experience in working in Financial Services Organizations & Cyber Security Teams
    • Experience working with Snowflake or other data repositories & reporting tools
    • ITIL Knowledge: Familiarity with ITIL (Information Technology Infrastructure Library) processes is advantageous.

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