Customer Service Liaison

7 days ago


Washington, United States Talkishco Full time

Job Overview

We are seeking an experienced customer service professional to join our team as a Call Center Representative in Washington, DC. This role offers the opportunity to provide exceptional customer service and resolve customer inquiries with professionalism and efficiency.

Responsibilities

  • Respond to inbound customer calls, inquiries, and orders while providing outstanding customer service.
  • Resolve customer complaints and concerns through active listening and effective communication.
  • Confirm customer orders, provide order updates, and address any issues that may arise.
  • Maintain accurate customer records and contact information within our database.
  • Analyze customer feedback to improve and optimize our customer service operations.

Qualifications

  • A high school diploma or equivalent is required.
  • Strong problem-solving and decision-making skills are essential for this role.
  • The ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment is crucial.
  • Proficiency in using CRM systems and customer support software is necessary.
  • Excellent communication and teamwork skills are required for success in this position.

    Salary

    $55,000 - $65,000 per annum, depending on experience.

    Based In

    Washington, DC



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