Customer Service Liaison
7 days ago
Job Overview
We are seeking an experienced customer service professional to join our team as a Call Center Representative in Washington, DC. This role offers the opportunity to provide exceptional customer service and resolve customer inquiries with professionalism and efficiency.
Responsibilities
- Respond to inbound customer calls, inquiries, and orders while providing outstanding customer service.
- Resolve customer complaints and concerns through active listening and effective communication.
- Confirm customer orders, provide order updates, and address any issues that may arise.
- Maintain accurate customer records and contact information within our database.
- Analyze customer feedback to improve and optimize our customer service operations.
Qualifications
- A high school diploma or equivalent is required.
- Strong problem-solving and decision-making skills are essential for this role.
- The ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment is crucial.
- Proficiency in using CRM systems and customer support software is necessary.
- Excellent communication and teamwork skills are required for success in this position.
Salary
$55,000 - $65,000 per annum, depending on experience.
Based In
Washington, DC
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