Product Operations Manager

6 days ago

Lehi, Utah, United States NetDocuments Full time
About NetDocuments

NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that empowers legal professionals to excel in their work. Our company culture is built on the values of passionate hard work, exploration, and recognition of every interaction's impact.

Our Product Operations Team

We are a dedicated group of professionals committed to driving efficiency and collaboration across all stages of the product life cycle. We work closely with product managers, engineering, IT, and go-to-market teams to ensure seamless communication and strategic alignment.

Your Opportunity for Impact

This Product Operations Manager role is responsible for enabling successful collaborative work among all teams connected to the product life cycle. Key contributions will include surfacing and investigating user issues, defining and tracking against performance metrics, and implementing processes to drive efficiencies within the product, product marketing, and user experience organizations.

Key Responsibilities
  • Define key product performance metrics and collect, organize, and analyze data to form insights and recommendations to improve product value delivery
  • Standardize business processes, such as planning, budgeting, and reporting, to facilitate product development
  • Support product quality assurance and identify product improvement opportunities
  • Set up onboarding and training programs to keep the team at its best performance
  • Support Sales and Product Marketing to sharpen go-to-market strategies and improve customer experience
  • Identify measures of success, create dashboards for tracking, and report on progress to enable transparency of progress and accountability for deliverables
  • Streamline communication between the product teams and other teams in the organization
What We're Looking For
  • Curiosity and passion for problem-solving, both conceptually and analytically, to optimize product and business strategies
  • Strong written and verbal communication, with proven success in maintaining alignment with and influencing cross-functional stakeholders
  • Ability to assess, select, and implement tools to support communication, road-mapping, prototyping, user-onboarding, and other key processes
  • 3+ years in a quantitative role (e.g., data, finance) or product management
  • Experience with agile product development processes, preferably in a SaaS company
  • Experience with Pendo and Azure Development Ops (ADO) preferred
Benefits
  • 90% healthcare premiums company covered
  • HSA company contribution
  • 401K match at 4% with immediate vesting
  • Flexible PTO (typically 3 to 4 weeks a year)
  • 9 paid holidays
  • Monthly contributions for wellness
  • Access to LinkedIn learning with monthly dedicated time to explore
Compensation Transparency

The compensation range for this position is: $140,000 - $168,000

The posted cash compensation for this position includes base salary. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations.

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

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