Canon Solutions America, Inc. Field Service Professional
7 days ago
Are you passionate about delivering exceptional customer experiences and maintaining top-notch service standards?
We're seeking a skilled Field Service Technician to join our team at Canon Solutions America, Inc. In this rewarding role, you'll be responsible for ensuring the smooth operation of Canon-supported products, providing responsive maintenance, and fostering strong relationships with our valued customers.
About the Job
- You will report product failure trends and serviceability issues, maintaining accurate records and documentation.
- You will meet customer demands by offering efficient and accurate field/shop/on-site maintenance.
- You will properly maintain technical information, field service reports, expense reports, and company property.
- You will demonstrate excellent customer communication and satisfaction skills.
- You will ensure the optimal performance of assigned machines.
- You will contribute to achieving branch/district metric targets through your efforts.
About You: The Ideal Candidate
- You must hold a High School diploma or equivalent experience.
- You should possess a basic understanding of internet environments and successfully complete the 120-day introductory period and PDIF (Printing and Digital Imaging Foundations) new-hire class.
- You must be able to travel, possessing a valid driver's license and an acceptable driving record.
- You are required to obtain necessary security clearances to enter customers' premises.
- You must be able to lift 50 pounds and remain active more than 50 percent of the time.
What We Offer
- A competitive salary range of $60,000 - $80,000 per year.
- A comprehensive benefits package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and more.
- The opportunity to work with a leader in technology solutions and services.
About Us
Canon Solutions America, Inc. empowers companies of all sizes to succeed through market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With dedication to promoting professional innovation, we help drive sustainability, nurture efficiency, and regulate costs through comprehensive digital and traditional printing and document management solutions.
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