Business Analyst III

4 days ago

Austin, Texas, United States Travis County, TX Full time
Job Summary

We are seeking a highly skilled Business Analyst III to join our team at Travis County, TX. As a key member of our Information Technology department, you will play a critical role in defining, developing, and improving functional or business processes to meet user and organizational needs.

Key Responsibilities
  • Solicit and interpret client requests, document client needs, and automated procedures
  • Work with users to improve business processes and resolve day-to-day technology needs
  • Review business processes, analyze existing procedures and systems, and make recommendations for improvements
  • Develop process performance measures and assist in planning the transition to a new process
  • Participate in continuous review and update to ensure that processes meet changing departmental and organizational conditions
  • Identify processes for improvement, document existing processes, and identify and analyze gaps between current processes and the desired state
  • Work with project team and departments to establish and create a Standard Operating Procedure and Contingency Plan for the Counsel at First Appearance program
  • Interface and collaborate with other Information Technology staff in the design of new programs, processes, projects, and software
  • Conduct analysis, design, programming, validation, testing, training, and maintenance
  • Assist with application testing and product defect tracking
  • Interface with software project team members to assist in all aspects of requirements and testing activities
  • Participate in the coordination and monitoring of software development activities
  • Work as a project team member and may lead project team(s) through the discovery, identification, and problem-solving activities to successfully identify requirements, work with vendor to implement solution
  • Work with project manager and project team to create standard operating procedures, contingency plans, training, and visual workflows (business and solution)
  • May assist in or install computer hardware, software, and peripheral devices, as required. Troubleshoot problems encountered by department users, performs advanced diagnostics, and provides limited user training
  • Coordinate technical support work provided by ITS. Maintain inventory of department hardware and software
  • Assist in evaluating, acquiring, and implementing vendor hardware and software for user department. Collaborate with users, research product information, assess available technology, make recommendations, and assist with the purchasing process
  • Use reporting tools to develop moderately complex to complex reports which are needed for department business processes and statistical reports which are used by management to help them evaluate department productivity and workload
  • May lead in meetings with multiple stakeholders, including product and development teams to assess the impact of proposed solutions, and deployments and help to minimize disruption to services
  • Research departmental data and recommend effective use of business information. Research, document, and catalogue business and information system processes
  • Participate in or lead many cross-functional project teams involving various levels of internal and external participants. Facilitate team building to identify and resolve system or process problems
  • May lead or supervise the work of other Information Technology staff
  • Provide end-user and system support for specified department applications and functions
  • Produce periodic status and operational reports for management review
  • Assist with training efforts of systems implementation, including documentation, instruction, and hands-on-training of others
  • Perform other job-related duties as assigned
Requirements
  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or a directly related field AND five (5) years of relevant work experience
  • OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job
  • Valid Texas Driver's License
  • Knowledge of policies, practices, procedures, and terminology of assigned function
  • Federal, State, Local, and County applicable laws, rules, regulations, and guidelines
  • Information technology hardware, software, and peripherals as related to assigned function
  • Existing automated business applications and their relationships to each other and interfaces with other automated systems
  • Software engineering and the software development lifecycle
  • Computer equipment to include word processing, spreadsheets, databases, and a variety of software packages
  • May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information
  • Skill in understanding technical problems and solutions in relation to current, as well as future, business environment
  • Problem-solving and decision-making
  • Training users on computer applications
  • Translating moderately complex concepts for peers and customers
  • Both verbal and written communication, including presentations and communicating technical issues in non-technical language
  • Ability to identify and analyze end-user problems and develop practical technological solutions
  • Ability to work in a dynamic, varied, and fast-paced environment and influence stakeholders and partners across teams
  • Ability to adapt quickly to new technologies and changing business requirements and troubleshoot problems that may arise in work products
  • Work efficiently independently and as part of a team
  • Manage time well, perform multiple tasks, and organize diverse activities
  • Research, compile, analyze, interpret, and prepare a variety of memorandums or reports
  • Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public
Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing, crawling, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: Works some holidays, Works some nights, Works some weekends

Department: ITS

Location: 700 Lavaca St., Austin, TX

Criminal Background Check Required.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions, and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

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