Campground Operations Manager

1 week ago


Chula Vista, California, United States KEI Outdoors Full time

The KEI Outdoors campground resort is seeking a highly skilled and experienced Front Desk Department Head to oversee the daily operations of our front desk department. As a key member of our team, you will be responsible for ensuring a seamless and exceptional guest experience from reservation to departure.

Key Responsibilities:

  • Administrative Tasks:
    • Manage the reservation and registration process, ensuring optimal occupancy, yield, and guest satisfaction.
    • Meet with the Assistant General Manager (AGM) individually on a weekly basis to discuss departmental performance and goals.
    • Coordinate with other team leaders as necessary to ensure effective communication and collaboration.
    • Disseminate information on project plans, policy changes, and other important updates to individual teams.
    • Assist the AGM with completion of required trainings and HR tasks for the department.
    • Oversee the administration of the storage facility and group coordination.
  • Leadership Responsibilities:
    • Assist with the hiring and training of new staff members.
    • Supervise and mentor front desk staff, providing guidance and support as needed.
    • Cover shifts for the department as necessary to ensure seamless operations.
    • Help resolve and coordinate customer service recovery efforts.
    • Communicate directives and assign tasks to staff with professionalism and clarity.

Requirements:

  • Full-time, 40 hours per week, with a schedule that includes one weekend day and availability on holidays.
  • Hourly pay rate of $24 and up, depending on experience.
  • Proficient in Microsoft Office and other internet applications, with 5+ years of experience.
  • Customer service, tourism, or hospitality experience, or leadership experience in a similar field.
  • Ability to lift 50 pounds and sit/stand for long periods of time.
  • Valid driver's license.

Preferred Skills:

  • Bilingual
  • Organized
  • Interpersonal communication skills


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