Senior Technical Operations Manager
5 days ago
This role involves leading the technical operations team, providing 24/7 support to customers, and managing daily data center management.
Responsibilities:- Customer Support (35%):
- Provide timely and effective support to customers
- Troubleshoot and document technical issues
- Maintain professionalism while engaging with customers
- Provision Flexential Services (25%):
- Coordinate installations of Flexential services
- Update relevant documentation
- Leadership Responsibilities (15%):
- Manage workflow tasks and provide timely turnaround
- Respond professionally to customer requests and issues
- Provides feedback and coaching to team members
- Assist in Facility Operations (5%):
- FOLLOW Flexential data center policies and procedures
- Participate in facility training programs
- Recruiting (15%):
- Develop relationships with educational partners
- Screen resumes and schedule interviews
- Demonstrated prior leadership experience
- Passion for providing great customer experiences
- Experience in a 24/7 production environment
- Competitive hourly pay range: $32.69-$39.86
- Medical, Telehealth, Dental and Vision insurance
- 401(k) plan
- Flexible Paid Time Off (PTO)
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Jacksonville, Florida, United States Logistic Services Int. Full timeLogistic Services Int. is seeking a highly skilled and experienced Senior Operations Specialist for Technical Systems to join our team in Jacksonville, FL. This exciting opportunity offers a competitive salary of $80,000 - $100,000 per year.
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