Senior Technical Operations Manager

5 days ago


Jacksonville, Florida, United States Caliber Sourcing Full time
Technical Operations Supervisor Job Description

This role involves leading the technical operations team, providing 24/7 support to customers, and managing daily data center management.

Responsibilities:
  • Customer Support (35%):
    • Provide timely and effective support to customers
    • Troubleshoot and document technical issues
    • Maintain professionalism while engaging with customers
  • Provision Flexential Services (25%):
    • Coordinate installations of Flexential services
    • Update relevant documentation
  • Leadership Responsibilities (15%):
    • Manage workflow tasks and provide timely turnaround
    • Respond professionally to customer requests and issues
    • Provides feedback and coaching to team members
  • Assist in Facility Operations (5%):
    • FOLLOW Flexential data center policies and procedures
    • Participate in facility training programs
  • Recruiting (15%):
    • Develop relationships with educational partners
    • Screen resumes and schedule interviews
Required Skills and Qualifications:
  • Demonstrated prior leadership experience
  • Passion for providing great customer experiences
  • Experience in a 24/7 production environment
Benefits:
  • Competitive hourly pay range: $32.69-$39.86
  • Medical, Telehealth, Dental and Vision insurance
  • 401(k) plan
  • Flexible Paid Time Off (PTO)


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