Assistant Store Manager

3 days ago


Kingston, Rhode Island, United States Cox Communications Full time
Unlock Your Potential as an Assistant Store Manager at Cox Communications

Are you a sales enthusiast with a passion for excellence? Do you thrive in fast-paced retail environments? As an Assistant Store Manager at Cox Communications, you'll play a vital role in driving sales growth, leading a high-performing team, and delivering exceptional customer experiences.

Key Responsibilities:
  • Translate performance goals and objectives for the team and individual employees, setting weekly, monthly, and individual sales targets.
  • Manage store revenue to drive acquisition and retention initiatives, monitoring progress, providing feedback, and adjusting goals as needed to achieve store targets.
  • Provide ongoing training and coaching for sales staff to ensure sales performance objectives are met.
  • Facilitate weekly sales meetings to ensure sales associates are aligned to corporate initiatives, including customer and product strategies.
  • Serve as a point of escalation for complicated sales and/or customer disputes.
  • Ensure staff is properly trained by planning and executing training, identifying opportunities for staff development, and coordinating execution of corporate learning initiatives.
  • Support troubleshooting for customer technical problems and sales tools-related issues.
  • Assess local competitive assortment and pricing trends and escalate competitive discrepancies to leadership.
  • Serve as the SME of all product knowledge and agent sales tools.
  • Assist with hiring, onboarding, developing, and scheduling sales staff.
  • Assist with daily cash reconciliation and weekly store audits as assigned.
  • Assist with store and sales floor inventory to ensure alignment with corporate store design strategy.
  • Assist with Operational Expenses and Cost Optimization (Headcount, Inventory Budget, Workforce Management, and other store expenses).
What We Offer:
  • Competitive pay plus uncapped commission plan and other compensation perks (401(k) + company matching, comprehensive medical benefits, etc.).
  • Free Internet and other Cox discounted services.
  • Tuition reimbursement for academic pursuits.
  • Adoption assistance.
  • Paid time off to volunteer.
  • Childcare and eldercare resources.
  • Pet insurance and much more.
Requirements:
  • High School Diploma/GED and 3 years' experience in a related field.
  • 5 years' experience in a related field.
  • 1 year of management or leadership experience (preferably in Wireless, Telecommunications, and/or Retail Sales).
  • Previous experience with store operational duties.
  • Fluency in Spanish, both written and spoken.
  • Ability to be mobile in store for long periods to assist with greeting customers and demonstrating products and services.
  • Ability to motivate and coach staff to meet established sales, retention, and customer experience targets.
  • Strong business acumen with an understanding of how to run a successful store.
  • Computer literacy with an aptitude for learning communication products, services, and accessories.
  • Ability to lift 25-50 pounds to help manage stock room inventory.


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