Home Maintenance Liaison

1 week ago


Denver, Colorado, United States Invitation Homes Full time

Job Summary

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The Customer Service Representative - Field Services (CSR-FS) position provides administrative support, customer service, and maintenance solutions to residents and other stakeholders in a fast-paced, high-volume environment.

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This role manages the day-to-day service dashboard, bids, and work order approvals while supporting the needs of the Rehab, Turns, and Maintenance (RTM) team. The CSR-FS reports directly to a Regional Manager.

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Key Responsibilities

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  • Monitor the maintenance dashboard and task center daily to ensure timely response to work order dispatch approvals, request for information, escalations, and other communications.">
  • Review turn & rehab dashboards to ensure proper task execution and respond to flagged exceptions.">
  • Utilize reporting to monitor performance and compliance.">
  • Manage the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency.">


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