Judgement Free Experience Specialist
1 week ago
Overview:
">As a Member Services Representative at Planet Fitness, you'll play a vital role in creating an exceptional customer experience for our members and guests. You'll work in a fun and supportive environment with a dynamic team, where you can grow and develop your skills.
Key Responsibilities:
">- Greet members and guests warmly and make them feel comfortable and welcome.
- Answer phone calls in a friendly manner and assist callers with various questions.
- Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point-of-sale system.
- Explain and promote our unique fitness instruction classes to active and new members, helping them keep their workouts new and exciting.
- Adhere to policies and procedures outlined in the employee handbook.
- Exceed minimum required daily statistics.
- Assess and assist in emergency medical situations as per training.
- Uphold rules and policies in the facility.
- Provide backup support for any absent employee.
- Uphold integrity and security of sensitive company documents.
- Lead by example and maintain consistent accountability.
- Communicate between staff members any changes or information pertinent to their positions.
Requirements:
">- Positive, friendly attitude.
- Must be 18 years of age or older.
- Basic computer proficiency with an eye for accuracy.
- Punctuality and reliability are musts.
- Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding expectations.
- Positive leadership and diplomacy.
- Problem-solving skills.
- Represent the core values of Planet Fitness at all times, upholding beliefs of teamwork, positivity, integrity, passion, and accountability.
Benefits:
">We offer a comprehensive benefits package, including health insurance, paid time off, and training and development opportunities.
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