Technical Support Specialist
4 weeks ago
Take the next step in your IT journey with OnSite, a tight-knit, positive, and teamwork-driven MSP. As an OnSite Technical Support Specialist, you'll bridge the gap between technology and people, serving businesses in Brevard County and Central Florida. Your ability to understand client needs, analyze symptoms, and identify underlying issues will make a tangible difference in everyday lives.
This role is a fantastic opportunity to grow with a supportive environment, collaborative teamwork, and a highly skilled support network. We offer:
- Competitive Compensation: $58,000-$75,000 depending on experience
- Benefits: Company 3% matching IRA, accrued PTO, mileage reimbursement
- Strong Core Values: Love, Support, Transparency, Forward Thinking, Peace, Relationship, and Edification
As a Technical Support Specialist, you'll:
- Provide client-facing support, troubleshooting, diagnosing, and resolving tickets at OnSite and client locations
- Support Microsoft Server, Exchange, and O365 environments
- Use backup and recovery software and methodologies, basic firewall functions, and automation tools like PowerShell and RMM
- Troubleshoot basic networking hardware and protocols
Requirements:
- 4+ years supporting frontline users and backend small business systems
- Knowledge of Microsoft Windows and Server products, Exchange, Office 365, firewalls, networking, and similar technologies
- Experience with automation tools like PowerShell and RMM
- MSP Experience Preferred
- Microsoft and Cisco certifications and/or Mac OS experience preferred
- Ability to communicate technical problems with non-technical end-users
- Valid driver's license with a reliable vehicle
- Willingness to complete Kaseya University in the first 90 days
Ready to take the next step? Apply with your resume or get a head start through our online portal.
https://www.ondemandassessment.com/link/index/JB-GWSA5M4CK?u=1110981
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