Experienced VIP Supervisor
7 days ago
Overview
">Live Nation Entertainment is a global leader in live entertainment and ticketing, providing innovative solutions to the music industry. We are passionate about creating unforgettable experiences for our fans and artists alike.
">About the Role
">We are seeking an experienced VIP Supervisor to join our team in Houston. This is an exciting opportunity to work with a dynamic team that shares your passion for delivering exceptional customer service and events.
">In this role, you will be responsible for managing the sale and execution of VIP upgrades, including premium seats, priority entry, and various other premium products. You will also be working closely with venue directors to set availability and pricing of VIP inventory, monitor show performance, and communicate effectively with all departments throughout the show timeline.
">Responsibilities
">Your key responsibilities will include:
">- ">
- Managing the sale and execution of VIP upgrades">
- Setting availability and pricing of VIP inventory">
- Maintaining dynamic pricing strategies and communicating with all departments">
- Recruiting staff members and maintaining a healthy roster through hiring and strategic scheduling">
- Training and managing VIP team members to ensure quality of service">
- Curating memorable show experiences through creative staging in VIP sections">
- Developing tactics for lower performing shows through marketing strategies and one-off products">
- Monitoring incoming requests and soliciting opportunities through email offers to ticket purchasers">
- Achieving monthly, quarterly, and annual sales goals">
- Coordinating operations on nights of shows with VIP Supervisor, Ops Director, servers, and security">
Requirements
">To succeed in this role, you will need:
">- ">
- A high school diploma or equivalent">
- MS Office proficiency and previous CRM Systems experience">
- Working knowledge of high-end restaurant operations and/or VIP Night club operations and guest relations">
- Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills">
- Exemplary attention to detail, outgoing personality, sense of teamwork, and ability to execute programs">
- Skill in diplomacy, handling multiple tasks, with strong verbal, organizational, and interpersonal communication skills">
- Flexibility to work extended hours due to business requirements">
Benefits
">We offer a competitive salary range of $65,000-$80,000 per year, based on experience, as well as a range of benefits including:
">- ">
- Generous vacation and sick leave">
- Health, dental, and vision insurance">
- Retirement savings plan (401(k)">
- Student loan repayment program">
- Tuition reimbursement">
- Free concert tickets and access to exclusive events">
Location
">This role is based in Houston, Texas, with occasional travel to other locations within the US and internationally.
">Salary Range
">$65,000-$80,000 per year, based on experience.
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