Patient Services Representative II
24 hours ago
Children's Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health, both locally and globally. As a premier Magnet teaching hospital, we offer an environment that's alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support.
Job SummaryThe Patient Services Representative II provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check-in/out procedures, collection of patient co-pay or deductibles, scheduling and verifying patient appointments.
Key Responsibilities- Completes financial clearance and authorization duties
- Serves as the administrative support for assigned providers
- Works closely with assigned providers to ensure follow-up care is completed
- Assists with creation and review of divisional performance reports and metrics
- One year experience in medical front office setting, 3+ years in medical office setting preferred
- Bilingual English/Spanish is preferred
- Experience scheduling appointments preferred
- Experience obtaining authorizations preferred
- Excellent telephone manner and ability to deal effectively with the public
- Demonstrates strong critical thinking and problem-solving skills
High school diploma or GED required
Pay Scale Information$38,272.00-$65,062.00
Final determination of a successful candidate's starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry.
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