Computer Network Specialist

7 days ago


Jessup, United States Vitesse Systems LLC Full time
About This Opportunity

We are seeking a highly skilled Computer Network Specialist to join our team at Vitesse Systems LLC. The successful candidate will have the opportunity to work in a fast-paced environment, providing helpdesk and infrastructure IT support to our organization.

Job Summary:

The Computer Network Specialist will be responsible for providing technical assistance to employees, resolving issues with computer systems, networks, and applications. This role requires strong problem-solving skills, excellent communication abilities, and a willingness to learn and adapt to new technologies.

Responsibilities:

  • Act as 1st and 2nd Level Support for all user issues with a 90%+ successful resolution rate
  • Create trouble tickets and also work open tickets in the helpdesk queue
  • Troubleshoot issues, execute a course of action, test the issue to see if it is resolved, and reply back to the customer with the results
  • Overcommunication to users on progress, status and next steps
  • Basic server administration (Understanding errors, restarting of services, etc)
  • Maintain knowledge of all proprietary tools and systems to ensure proper handling of customer issues
  • Perform network and security monitoring
  • Submit new KB articles for solved items that do not have one
  • Ability to help users resolve client side issues as well as understand and document systems/network issues
  • Respond to customers in a timely manner
  • VIP priority support
  • New User Provisioning
  • User role permission modifications
  • Employee Exit Processing
  • Install/Move/Add/Change Computers and other Peripherals
  • Perform Monthly Patching
  • Audit/Verify backups
  • Perform user/license auditing
  • Troubleshoot network connectivity issues (switch, router, firewall, vlan understanding)
  • Troubleshoot OS and application issues
  • Large Printer/Copier Troubleshooting
  • Corporate Cell Phone Troubleshooting
  • Identify, evaluate and react to security threats
  • Network Troubleshooting
  • Software Troubleshooting
  • Database Troubleshooting
  • Occasionally run network cables
  • Training End users on use of technology, and best practices
  • Meaningful Contributor in IT projects
  • Other duties as assigned

Requirements:

  • High School Diploma or equivalent
  • 3 years of experience in a similar role. Experience may be substituted by:
    1. BS in related field and 1 year of experience.
    2. AS in related field and 2 years of experience
    3. CompTIA A+ Certification or equivalent and 2 years of experience.

About Our Company:

Vitesse Systems LLC is a growing Aerospace and Defense manufacturing company. We invest in our employees and provide unlimited opportunities for growth and development. Our core values drive an environment of employee empowerment and innovation. We pride ourselves on our solutions to our customers, but we know we would never be successful without our dedicated teams.

What We Offer:

As a Computer Network Specialist at Vitesse Systems LLC, you can expect a competitive salary of $65,000 - $85,000 per year, depending on your level of experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Additionally, you will have the opportunity to work with cutting-edge technology and collaborate with a talented team of professionals.



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