Pharmacy Operations Manager
3 weeks ago
Key Responsibilities:
As a Pharmacy Operations Manager at Walgreens, you will be accountable for overseeing the day-to-day non-clinical pharmacy operations, administrative activities, and ensuring efficient pharmacy workflow and a positive patient experience.
Key Accountabilities:
- Performing day-to-day non-clinical pharmacy operations and administrative activities
- Ensuring efficient pharmacy workflow and a positive patient experience
- Supervising pharmacy technicians and pharmacy cashiers
- Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions
- Leading training, coaching, and performance management of pharmacy technicians
- Responsible for the selection, scheduling, and development of pharmacy technician personnel
- Customer Experience:
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience
- Operations:
- Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law)
- Completes patient and physician calls under the supervision of a pharmacist (where allowed by law)
- Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law
- People & Performance Management:
- Leads performance management of technicians including making decisions and recommendations regarding discipline and termination
- Accountable for technician hiring, on-boarding, training, and scheduling
- Monitors and holds pharmacy technicians accountable for timely training completion
- Training & Personal Development:
- Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare
Requirements:
- High School Diploma, GED, or equivalent
- PTCB or ExCPT certification (except in Puerto Rico)
- Has one year of work experience as a pharmacy technician in a retail or hospital setting
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
Preferred Qualifications:
- Previous people management/ leadership experience
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation
Shift: Various
Store: 10857-COLUMBUS IN
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