Pharmacy Operations Manager

3 weeks ago


Columbus, Ohio, United States Walgreens Full time
Job Description:

Key Responsibilities:

As a Pharmacy Operations Manager at Walgreens, you will be accountable for overseeing the day-to-day non-clinical pharmacy operations, administrative activities, and ensuring efficient pharmacy workflow and a positive patient experience.

Key Accountabilities:

  • Performing day-to-day non-clinical pharmacy operations and administrative activities
  • Ensuring efficient pharmacy workflow and a positive patient experience
  • Supervising pharmacy technicians and pharmacy cashiers
  • Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions
  • Leading training, coaching, and performance management of pharmacy technicians
  • Responsible for the selection, scheduling, and development of pharmacy technician personnel
  • Customer Experience:
    • Engages customers and patients by greeting them and offering assistance with products and services
    • Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience
  • Operations:
    • Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law)
    • Completes patient and physician calls under the supervision of a pharmacist (where allowed by law)
    • Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law
  • People & Performance Management:
    • Leads performance management of technicians including making decisions and recommendations regarding discipline and termination
    • Accountable for technician hiring, on-boarding, training, and scheduling
    • Monitors and holds pharmacy technicians accountable for timely training completion
  • Training & Personal Development:
    • Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration
    • Maintains and enhances current knowledge and skills related to pharmacy and healthcare

Requirements:

  • High School Diploma, GED, or equivalent
  • PTCB or ExCPT certification (except in Puerto Rico)
  • Has one year of work experience as a pharmacy technician in a retail or hospital setting
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

Preferred Qualifications:

  • Previous people management/ leadership experience
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation

Shift: Various

Store: 10857-COLUMBUS IN



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