Shift Manager, Concessions

1 week ago


Rochester, New York, United States Delaware North Full time
The Opportunity

Delaware North is seeking a Concessions Supervisor to lead a team of food service professionals at one of our venues. As a Concessions Supervisor, you will be responsible for overseeing the daily operations of our concession stands, ensuring exceptional guest service, and managing a team of employees.

Key Responsibilities
  • Assign duties to team members and provide training and guidance as needed
  • Investigate and resolve customer complaints regarding food quality, service, or accommodations
  • Manage labor and profit loss, ensuring efficient operations and maximizing revenue
  • Ensure proper cash handling and tip record-keeping for the shift
  • Assist guests, stock shelves, count inventory, and perform cashier duties as needed
Requirements
  • Experience working in a restaurant or food service environment required
  • Minimum of 2 years' of supervisory experience preferred
  • Ability to implement rules and direct employees
  • A true desire to satisfy the needs of others in a fast-paced environment
  • No college degree required
Physical Demands
  • Constant standing, walking, bending, reaching, and repetitive motions
  • Ability to lift stock up to 50 pounds occasionally
  • May be required to work outdoors or in variable temperatures depending on the season
Work Schedule

Day shift, evening shift, holidays, evenings as needed, weekends, and event-based shifts

About Delaware North

Delaware North is a global leader in hospitality and food service, operating in various industries including sports, entertainment, and national parks. We pride ourselves on providing exceptional guest experiences and creating opportunities for our employees to grow and develop their careers.



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