Customer Service Representative

4 weeks ago

Phoenix, Arizona, United States UnisLink Full time

Job Summary

As a Call Center Representative at UnisLink, you will play a vital role in providing exceptional customer service to patients regarding their medical bills. Your primary responsibility will be to answer incoming calls, address patient inquiries, and offer guidance on billing processes and payment options.

Key Responsibilities

• Accurately document and maintain records of patient interactions and transactions in the customer service database.

• Ensure completeness and accuracy of patient information.

• Provide clear explanations of billing processes, insurance terms, and related healthcare information to patients.

• Offer guidance on how to navigate the billing and payment systems.

• Assist patients in setting up payment plans and processing payments over the phone.

• Collaborate with the billing department to ensure accurate and timely processing of payments.

• Adhere to established protocols and guidelines to maintain high-quality customer service.

• Participate in training sessions to stay updated on changes in medical billing procedures and policies.

• Advocate for patients within the organization to ensure their concerns are addressed and resolved.

• Work collaboratively with other departments to improve overall patient satisfaction.

Requirements

• High school diploma or equivalent (some college coursework preferred).

• Previous experience in customer service, preferably in a call center or healthcare setting.

• Familiarity with medical billing terminology and processes is a plus.

• Exceptional interpersonal and communication skills.

• Proven ability to handle sensitive and emotional situations with empathy and professionalism.

• Basic understanding of medical billing processes, insurance terminology, and payment structures is preferred.

• Strong problem-solving skills with the ability to analyze issues and provide effective solutions.

• Proficient in using customer service software, databases, and Microsoft Office application.

• Ability to adapt to changes in procedures, policies, and technology.

• Collaborative mindset with the ability to work effectively in a team-oriented environment.

• Patient and empathetic approach towards customers, understanding the challenges they may face.

• Capability to handle multiple tasks efficiently in a fast-paced call center environment.

• Collaborative mindset with the ability to foster teamwork and cooperation.

• Proven ability to adapt to changes in procedures, policies, and technology.

• Strong organizational and time management skills to ensure team efficiency and meet targets.

• Previous experience in a leadership role, preferably in a customer service or healthcare setting.

• Familiarity with medical billing processes and terminology preferred.

Why UnisLink?

We offer a competitive salary and benefits package, as well as opportunities for growth and development within the organization. Our total rewards package reflects our commitment to creating a diverse and supportive workplace.

We offer a positive work environment with passionate leaders that believe in collaboration, innovation, and career growth. Our benefits include medical, dental, and vision insurance for you and your dependents, healthcare flexible spending accounts, a 401(k) retirement plan with up to 4% match and no vesting period, paid parental leave, 10 days of paid time off, and 8 company-paid holidays annually.

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