Cloud Zero Cloud Cost Manager
4 days ago
CloudZero is seeking an experienced Cloud Cost Manager to drive strategic customer success and adoption of our SaaS platform. As a key member of our Customer Success team, you will work closely with customers to deliver positive business outcomes and exceptional experiences.
Responsibilities:
- Drive customer adoption and value realization through regular check-ins, analysis of usage patterns, and identification of areas for improvement.
- Develop and implement proactive retention strategies to minimize churn and maximize lifetime value.
- Collaborate with Technical Account Managers and other stakeholders to identify expansion opportunities and develop joint success plans.
- Analyze customer data to inform business decisions and optimize our platform for customer success.
- Communicate the value proposition of CloudZero's platform to customers and internal stakeholders.
Requirements:
- 10+ years of experience in customer-facing roles, preferably in a software company (SaaS environment ideal).
- Proven track record of driving sales or account management results, including quota deliverables and exceeding metrics.
- Strong analytical and problem-solving skills, with ability to interpret complex data and drive business insights.
- Excellent communication and interpersonal skills, with ability to interact with customers, executive teams, and cross-functional stakeholders.
- AWS Cloud Practitioner Certification or higher certification (nice to have).
About CloudZero:
We're a rapidly growing cloud cost management company that empowers organizations to make informed business decisions. Our SaaS platform provides real-time visibility into cloud costs, enabling customers to optimize their spend and drive innovation. We're passionate about delivering exceptional customer experiences and driving business growth. Join us as we revolutionize the way companies manage their cloud costs and resources.
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