Senior Representative, Customer Service
3 weeks ago
**Customer Service Operations Overview**
At Cardinal Health, we are seeking a skilled Senior Representative, Customer Service to join our team. This role is responsible for providing exceptional customer service and managing customer accounts while providing sales support to field sales representatives.
**Key Responsibilities**
- Provide outstanding customer service and support improvements in operational execution to ensure service levels are achieved and exceeded.
- Manage customer account activity, including customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions, and coordinating customer questions/issues.
- Provide outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research, and problem/dispute resolution.
- Collect and review customer feedback, complaints, recalls, and product returns, working closely with Quality and Regulatory teams.
- Identify customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency, and develop new customer opportunities.
- Support process improvement initiatives, including opportunities for optimizing inventory levels, suppliers, and operational performance, cost control, and profitability, and ultimately customer service.
- Build strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing, and Commercial) to work in a collaborative approach for improved customer service.
- Communicate with customers regarding their needs, questions, and concerns and help trouble shoot equipment issues as necessary.
- Manage cases regarding reporting, backorders, customer complaints, and pricing and process product complaint and incident reports.
**Requirements**
- 1-3 years of experience preferred.
- Must live within a 1-hour radius of LaVergne, TN.
- High School Diploma, GED, or technical certification in a related field or equivalent experience preferred.
**What We Offer**
- Medical, dental, and vision coverage.
- Paid time off plan.
- Health savings account (HSA).
- 401k savings plan.
- Access to wages before payday with myFlexPay.
- Flexible spending accounts (FSAs).
- Short- and long-term disability coverage.
- Work-Life resources.
- Paid parental leave.
- Healthy lifestyle programs.
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