Senior Representative, Customer Service

3 weeks ago


Nashville, Tennessee, United States Cardinal Health Full time

**Customer Service Operations Overview**

At Cardinal Health, we are seeking a skilled Senior Representative, Customer Service to join our team. This role is responsible for providing exceptional customer service and managing customer accounts while providing sales support to field sales representatives.

**Key Responsibilities**

  • Provide outstanding customer service and support improvements in operational execution to ensure service levels are achieved and exceeded.
  • Manage customer account activity, including customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions, and coordinating customer questions/issues.
  • Provide outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research, and problem/dispute resolution.
  • Collect and review customer feedback, complaints, recalls, and product returns, working closely with Quality and Regulatory teams.
  • Identify customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency, and develop new customer opportunities.
  • Support process improvement initiatives, including opportunities for optimizing inventory levels, suppliers, and operational performance, cost control, and profitability, and ultimately customer service.
  • Build strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing, and Commercial) to work in a collaborative approach for improved customer service.
  • Communicate with customers regarding their needs, questions, and concerns and help trouble shoot equipment issues as necessary.
  • Manage cases regarding reporting, backorders, customer complaints, and pricing and process product complaint and incident reports.

**Requirements**

  • 1-3 years of experience preferred.
  • Must live within a 1-hour radius of LaVergne, TN.
  • High School Diploma, GED, or technical certification in a related field or equivalent experience preferred.

**What We Offer**

  • Medical, dental, and vision coverage.
  • Paid time off plan.
  • Health savings account (HSA).
  • 401k savings plan.
  • Access to wages before payday with myFlexPay.
  • Flexible spending accounts (FSAs).
  • Short- and long-term disability coverage.
  • Work-Life resources.
  • Paid parental leave.
  • Healthy lifestyle programs.


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