Field Operations Specialist
5 days ago
Join us at General Dynamics Information Technology, a leading provider of technology and professional services to the U.S. government, defense, and intelligence community.
About the RoleWe are seeking an experienced Field Engineer to join our team in Eagle Pass, TX. As a Field Engineer, you will play a critical role in ensuring the smooth operation of our customer systems.
Your primary responsibilities will include:
- Providing on-site technical support and troubleshooting for our equipment and systems.
- Conducting root-cause analysis to resolve hardware, software, and network issues.
- Installing, configuring, and testing new equipment and systems according to client specifications and GDIT guidelines.
- Performing routine maintenance and preventative care to optimize equipment performance.
- Acting as a liaison between our program and customers to increase brand loyalty and resolve any issues that may arise.
As a Field Engineer, you will have the opportunity to work on a wide range of projects, from installing and maintaining complex systems to providing technical advice and guidance to our customers.
About UsAt General Dynamics Information Technology, we pride ourselves on being a leader in the technology and professional services industry. Our 30,000 experts deliver consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.
We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Our company culture is built around collaboration, innovation, and excellence. We offer our employees a full-flex work week, comprehensive health and wellness packages, internal mobility opportunities, and access to cutting-edge technology.
What You'll Need to SucceedTo be successful in this role, you will need to possess:
- Proficiency in troubleshooting hardware, software, and networking issues.
- Ability to read and interpret technical manuals, schematics, and wiring diagrams.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Strong customer service orientation with a problem-solving mindset.
- Ability to work independently, manage time effectively, and prioritize tasks.
You will also need to have a valid driver's license and be willing to travel up to 50-75% of the time.
The estimated salary for this position is $85,000 - $115,000 per year, depending on experience and location.
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