Program Manager

4 weeks ago


Memphis, Tennessee, United States FLEX Inc Full time

At FLEX Inc, we're seeking a skilled Program Manager to join our team in Memphis, Tennessee. As a key member of our operations team, you'll be responsible for guiding cross-functional experts in delivering customer-focused products and services. Your primary goal will be to develop and implement project, pricing, and program strategies to drive business value and customer satisfaction.

  • Develop and manage program schedules and budgets to ensure timely and cost-effective delivery.
  • Track key metrics and drive action items based on results to continuously improve program performance.
  • Collaborate with contract negotiation teams to ensure successful contract execution.
  • Oversee interdepartmental activities to ensure adherence to product development timelines, delivery, quality, and business metrics.
  • Review program proposals or plans to resolve timeframes, funding requirements, procedures, staffing needs, and resource allocation.
  • Establish work plans and staffing for each program phase and arrange for personnel recruitment or assignment.
  • Manage product life cycle activities, including P&L and customer satisfaction, and maintain control over different account complexities.
  • Act as the primary point of contact for customers and escalate issues as needed.
  • Conduct customer satisfaction reviews and implement corrective actions to ensure high-quality service.
  • Maintain and develop new business relationships with customers.
  • Monitor and track project and program deliverables to ensure timely completion.
  • Be accountable for maintaining excellent customer relationships with both new and existing customers.

Requirements:

  • Bachelor's Degree
  • 5+ years of experience in project or program management
  • Excellent communication and financial acumen skills

Benefits:

  • Comprehensive medical, dental, and vision benefits
  • Life insurance
  • Matching 401K plan
  • PTO
  • Tuition reimbursement
  • Employee discounts at local retailers

FLEX Inc is an Equal Opportunity Employer and welcomes diversity in the workplace. We do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other protected status. We're happy to provide reasonable accommodations for individuals with disabilities. Please contact us to discuss your specific needs.


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