Customer Service Representative

1 week ago


Miami, United States South Florida Professionals Full time

**Job Summary**

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at South Florida Professionals. As a key member of our insurance office, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

• Process customer policy change requests in a timely and efficient manner.

• Complete Evidence of Insurance requests with accuracy and attention to detail.

• Greet all customers entering the office in a friendly and helpful manner.

• Take premium payments from customers in a secure and professional environment.

• Review policies at renewal to ensure no increase and provide recommendations for improvement.

• Provide exceptional customer service and support to clients, responding to their inquiries and resolving any issues in a timely and professional manner.

• Work closely with our sales team to assist them in providing excellent customer service and support.

**Requirements:**

• Excellent computer skills and proficiency in using software applications.

• Possess an upbeat, positive, and enthusiastic attitude, with excellent communication and interpersonal skills.

• Ability to multi-task, follow through, and follow up on tasks and responsibilities.

• Confident and self-motivated individual who works well independently and as part of a team.

• Proficiency in speaking English and Spanish.



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