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Utilities Operations Manager
1 month ago
About University Partners
University Partners is a leading owner/operator in the country, with over 20 years of experience in acquiring, developing, and managing student housing communities. With a strong team approach, we provide the best in service and sustainability. Our competitive spirit allows us to move quickly and make the most of every opportunity. We are team players with all who partner with us. As exceptional leaders and good listeners, we strive for excellence in everything we do.
Job Purpose:
The Utilities Manager is responsible for overseeing all aspects of on-going utilities management for Operating and Transitional Properties.
Key Responsibilities:
- Oversee transition of utilities for acquisitions, management takeovers, and dispositions.
- Coordinate all aspects of new property takeovers, including utility name changes, management transition, and residential billing.
- Complete all required utility contracts, utility provider paperwork, and other necessary setup information.
- Ensure property disposition of utilities during off-boarding of a property.
- Streamline utility billing methodologies across the property portfolio, ensuring all sites are set up under legacy billing structures are updated to reflect current best practices.
- Collaborate with Accounting and Asset Management for all deposits, surety bond, and letter of credit decisions and history.
- Collaborate with Asset Management for all needed utility RFPs and contracts.
- Be the internal and external liaison for all utility-related relationships that are integral to University Partners' success.
- Ensure utility-related software integrations are aligned with University Partners' needs.
- Assist on-site teams with daily and monthly needs that coincide with customer service and experience.
- Assist with all metering and submetering troubleshooting for residential and commercial tenants.
- Oversee utility reimbursement for all commercial tenants.
- Attend weekly vendor partner and stakeholder calls.
- Conduct monthly reviews of utility expense management and billing, residential reimbursement, and prepare a summary of findings for Accounting, Asset Management, and Operations.
- Compile annual budget utility resources and recommendations from all utility partners.
Requirements:
- 5+ years of multi-family and commercial tenant experience.
- Experience with Entrata, MRI, and/or Yardi property management accounting software (preferred).
- Experience with Conservice and SimpleBills Utility Management companies (preferred).
- Candidate needs to be coachable, enthusiastic, flexible, display strong technical aptitude, detail-oriented with strong analytical and problem-solving skills.
- Experience with Microsoft Office Suite of products.
