Part-time Laboratory Assistant
3 weeks ago
Job Summary:
The University of Rochester is seeking a highly skilled and detail-oriented Part-time Laboratory professional to join our team. As a Customer Service Representative - Laboratory, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide routine information related to test results, testing/specimen requirements, and technical information to clients.
- Document all calls electronically in the Call Tracking Tool.
- Investigate client complaints and resolve issues quickly.
- Initiate incident reports as needed and report customer dissatisfaction to the appropriate supervisor or Account Manager.
- Assemble customer orders for delivery by the courier and dispatch on-call phlebotomist for STAT and after-hours specimen collections.
Requirements:
- Associate's degree and 1 year of clinical laboratory or medical experience required.
- Excellent computer and organizational skills.
- Ability to rotate shifts, weekends, and holidays as assigned.
What We Offer:
- A competitive hourly rate.
- The opportunity to work in a dynamic and supportive team environment.
- Professional development opportunities.
How to Apply:
Please submit your application online. We are an equal opportunity employer and welcome applications from diverse candidates.
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