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Community Outreach Liaison

1 month ago

Middletown, United States CleanSlate Centers Full time

About the Role

CleanSlate Centers is seeking a skilled Community Relations Liaison to cultivate and maintain relationships with community partners, connecting patients to care. This role requires a mix of strong interpersonal skills and established sales acumen to connect with prospective clients on an individual level, contributing to the centers' growth objectives and building relationships within assigned communities.

Key Responsibilities

  • Maintain an in-depth understanding of clinical programs, service offerings, and locations.
  • Establish relationships with Employee Assistance Programs, hospitals, treatment centers, therapists, physicians, organizations, VA, and/or military to serve as a referral source.
  • Work collaboratively with marketing, operations, and clinical leadership on business development, strategic relationships, and outreach opportunities with the community.
  • Collaborate with team members to improve performance and best practices.
  • Build new relationships with addiction and mental health providers, advocates, facilities, and organizations.
  • Execute on a minimum of 6 quality referral engagements per business day in our markets.
  • Utilize our CRM tool to manage and measure our referral contacts, activities, and engagements.
  • Ensure relationships are established with professionals that can refer when appropriate for MAT services.
  • Strengthen preexisting relationships between CleanSlate and other providers, advocates, facilities, and organizations, and ensuring efficient referral pathways.
  • Ensure a personal understanding of the players and resources within the community and those entering it.
  • Identify opportunities, such as speaking events, clinical tours, clinical meetings, conferences, etc., for CleanSlate to position itself as a subject matter expert and present said opportunities to local CleanSlate dyad leadership teams.
  • Manage a forward calendar of at least 2 weeks of scheduled meetings and events with community partners and team members to discuss referral opportunities.
  • Manage Community Outreach budget, creating analysis for Return on Investment when allocating funds to community outreach opportunities.

Requirements

  • A Bachelor's Degree in a behavioral health area, marketing, business administration, or related field or equivalent work experience.
  • Minimum of three (3) years' experience in healthcare business development/marketing environment with measurable business development results, and a knowledge of behavioral health and Substance Use Disorder treatment principles, preferred.
  • Experience working directly in the Behavioral Health field.
  • Experience with establishing relationships with hospitals, EAP's, treatment centers, therapists, physicians, organizations, VA, and/or military.
  • A valid driver's license and clean driving record.
  • Ability and willingness to work flexible hours, including evenings, early mornings, and weekends.

Benefits

  • Generous PTO package plus Holidays for full and part-time positions.
  • 401K and Roth with Company match.
  • Affordable Medical plans for employees working a minimum of 30 hours per week.
  • Dental and Vision plans for employees working a minimum of 20 hours per week.
  • Flexible Spending Accounts for Healthcare and Dependent Care expenses.
  • Employer contribution to the HSA.
  • Employer Assistance Program with company-paid visit allotment.
  • Company-paid Life, AD&D, Short and Long Term Disability including part-time employees.

We are an Equal Opportunity Employer.