Licensed Insurance Customer Service Representative

4 weeks ago


Highland Park, Michigan, United States Qualfon Full time
Job Summary

We are seeking a highly skilled Licensed Insurance Customer Service Representative to join our team at Qualfon. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients by fielding inbound communication, answering questions, and resolving issues related to their insurance needs.

Key Responsibilities

Field inbound communication from clients regarding their insurance needs
Utilize knowledge of personal lines insurance to help clients with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes
Conduct research and present clients with resolutions to their issues
Correspond with clients, insurance carriers, and internal sources to provide coverage information and policy recommendations
Execute various client service transactions, including policy endorsements, certificates, binders, cancellations, or other tasks

Requirements

Active Michigan Resident Property and Casualty License
Minimum 6 months of customer service experience required
1 year of call center experience is strongly preferred
High School diploma or GED required; college degree preferred
Strong written and verbal communication skills
Professional, articulate voice and listening skills
Ability to maintain member privacy
Internet & research skills: ability to research and quickly become an expert in a variety of subjects
Computer savvy and can resolve minor technical issues with minimal assistance
Typing 25 words per minute with 90% accuracy
Ability to critically think through situations and solutions
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

What We Offer

Competitive wages
Opportunities to earn additional income through incentives
Paid time off
Onsite gym and cafeteria
FREE access to personal and professional support through the Qualfon Care Coaches' program
Medical, dental benefits, vision, and life & accident insurance for full-time employees
Further your education and earn a college degree through our Qualfon University scholarship program
We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
Qualfon/Dialog Direct is dedicated to ensuring all team members have Fun@Work

Equal Opportunity Employer

Qualfon is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

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