Telecommunications Operations Coordinator

1 week ago


Paducah, Kentucky, United States Bon Secours Mercy Health Full time

At Bon Secours Mercy Health, we are dedicated to continually improving healthcare quality, safety, and cost-effectiveness. Our hospitals, care sites, and clinicians are recognized for clinical and operational excellence.

**Job Overview**

A key role within our organization, the Telecommunications Operations Coordinator plays a vital part in ensuring seamless communication between departments and patients. With general supervision, this individual will answer switchboard calls, monitor system alarms, coordinate call codes, and manage the telephone answering service.

**Key Responsibilities:**

• Monitor and respond to all system alarms, promptly notifying relevant departments as needed.

• Handle emergency situations with professionalism and composure, utilizing established protocols to ensure efficient resolution.

• Answer Physicians' answering service phone calls, directing them accordingly based on priority and urgency.

• Coordinate helicopter landings for transporting critical patients, ensuring safe and efficient transfer.

• Direct incoming switchboard calls in a professional manner, providing accurate information and assistance when required.

• Train new employees on PBX Switchboard operation, promoting knowledge sharing and standardization.

• Maintain up-to-date operational manuals in collaboration with the PBX Supervisor, ensuring accuracy and relevance.

**Education and Qualifications:**

A high school diploma or equivalent is required for this position. We offer competitive compensation packages, including comprehensive benefits and opportunities for career growth.

Estimated salary: $45,000 - $65,000 per year, depending on location and experience. Benefits include:

• Comprehensive medical, dental, and vision plans

• Prescription drug coverage

• Flexible spending accounts

• Life insurance with AD&D

• Employer contributions to retirement savings plan (when eligible)

• Paid time off

• Educational assistance

We are an equal opportunity employer, committed to diversity and inclusion. All applicants will receive consideration without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status. If you're passionate about delivering exceptional patient care, we encourage you to apply.



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