Business Development Account Liaison
1 week ago
We are seeking a highly skilled Business Development Account Liaison to join our team at HandCraft Services. This is an exciting opportunity for a talented professional to leverage their skills in account management and customer service to drive business growth.
Key Responsibilities:- Build and maintain strong relationships with key personnel at each assigned facility to ensure client satisfaction and account retention.
- Conduct regular site visits, address client inquiries, and document visit outcomes in Salesforce.
- Demonstrate expertise in HandCraft's products and services, providing tailored recommendations to clients as needed.
- Deliver exceptional customer service through education, consultation, and individual support to assigned accounts.
- Engage with customers upon sale of new contracts, facilitating seamless installations.
- Serve as the primary point of contact for customer service issues related to assigned accounts.
- Promote linen/scrub quality/quantity optimization, resolving issues efficiently.
- Escalate and follow up on unresolved service issues with customers, management, transportation, and production as required.
- Foster best practices to enhance operational efficiency.
- Perform regular inventory scans using RFID technology.
- Negotiate and renew client contracts, identifying opportunities for new business and product additions.
- A positive attitude and strong interpersonal skills.
- Previous experience in a service-oriented role, with account management background preferred.
- The ability to work effectively with diverse personalities and handle occasional conflicts.
- Proficiency in Microsoft Office Suite and Customer Relations Software packages.
- An adaptability to grow with a dynamic market, as new clients are regularly added.
- Excellent problem-solving and communication skills.
- A valid driver's license with a good driving record.
- A High School Diploma or GED; a College Degree is preferred.
- Fluency in English, both spoken and written.
- Career advancement opportunities.
- Comprehensive health insurance.
- Dental insurance.
- Life insurance.
- Short-term and long-term disability insurance.
- An Employee Assistance Program.
- An Employee Referral Program.
- Employee discounts.
- Paid training.
- A 401K plan with matching contributions.
- Birthdays recognized as paid holidays.
Please submit your application with an updated resume. Address any employment gaps in the resume. Resumes without updates or unexplained gaps will be prioritized lower.
Relocation assistance is not available for this position.
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